Privacy policy

Last Updated: 15/05/2018

Commitment to Privacy:

OH Assist Limited (We/Our) is committed to ensuring that your privacy is protected and this policy sets out the practices we adopt with respect to Your use of our web sites (www.ohassist.com and www.helpeap.com) and our services.

By using our website(s) you consent to our limited collection of data relating to You and our using it in the manner specified.

We aim to be as open and transparent as possible around the information we collect when you visit our websites, mobile sites or mobile apps, including through the use of “cookies”.  Greater details of our use of cookies is set out in our Cookie Policy which may be updated from time to time.

OH Assist will be what’s known as the ‘Controller’ of the personal data you provide to us. We collect personal data about you to allow us to provide you with relevant news or information about our services, to respond to your online query or to process your job application. This may include name, address, email address, telephone number and specific information requested as part of the job application process.


Our website has security measures in place to protect the loss, misuse and alteration of the information under our control.  We use SSL encryption, access control policies, anti-virus programs, firewalls and physical security to protect information under our control.  However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.  In addition, please note that emails, messages sent via your web browser, and other similar means of communication with other users are not encrypted. We strongly advise you not to communicate any confidential information through these means.

How information is collected

The type of data and information we collect and retain depends on your interaction with our websites and any services you might order.  Basically there are 2 ways we obtain information about You.  Either You provide the information to us or we automatically collect information.

Information you give us. We may collect data and information such as names, postal addresses, email addresses, telephone numbers and depending on payment methods for any services you provide bank account or credit card account information.

Information we automatically collect.  When you interact with Our websites we may maintain a partial or full record about some or all of the following types of information:

  • Your IP address or other technical information such as referring websites and the route you take through our varying web pages;
  • The date and time you touched down on any web page;
  • The searches you performed and the results you were offered;
  • Information about your device (PC, tablet or mobile phone) such as the MAC number, model type and any mobile network that you may have used.

Why we need your data

We need to know your basic personal data to provide you with relevant news or information about our services, to respond to your online query or to process your job application. We will not collect any personal data from you that we do not need, in order to provide and oversee this service to you. We collect usage to data of this website in order to analyse usage and to improve content.

What we might do with information

All the personal data we process is processed by our staff in the UK, however for the purposes of IT hosting and maintenance this information is located on servers within the European Economic Area (EEA). We transfer information to third party providers where we are required to do so by law. We may transfer your information to companies and organisations that carry out processing operations on our behalf, such as marketing agencies, to send you newsletters and other information about our services that may be of interest to you. As part of the recruitment offer process, we may use your information to undertake appropriate security checks relevant to the role.

How long we keep your data

As an employee of one of our client organisations, we may retain some data, for up to 5 years for the purpose of sharing marketing messages with you.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.  However, we will alert you that changes have been made by indicating at the top of the Privacy Policy the date upon which it was last updated.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

myOHportal Privacy

If you are looking for privacy information relating the myOHportal website please select the link below.

myOHPortal Privacy Notice

Contact Us

If you have any questions or queries about this policy please contact us here.

This policy is published by OH Assist Limited is registered in England and Wales (Registration Number 09621658) and it’s registered office is at 2, Meadow Court, Hayland Street, SHEFFIELD S9 1BY.

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