Privacy policy

Last Updated: 17/05/2016

Commitment to Privacy:

OH Assist Limited (We/Our) is committed to ensuring that your privacy is protected and this policy sets out the practices we adopt with respect to Your use of our web sites (www.ohassist.com and www.helpeap.com) and our services.

By using our website(s) you consent to our limited collection of data relating to You and our using it in the manner specified.

We aim to be as open and transparent as possible around the information we collect when you visit our websites, mobile sites or mobile apps, including through the use of “cookies”.  Greater details of our use of cookies is set out in our Cookie Policy which may be updated from time to time.


Our website has security measures in place to protect the loss, misuse and alteration of the information under our control.  We use SSL encryption, access control policies, anti-virus programs, firewalls and physical security to protect information under our control.  However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.  In addition, please note that emails, messages sent via your web browser, and other similar means of communication with other users are not encrypted. We strongly advise you not to communicate any confidential information through these means.

How information is collected

The type of data and information we collect and retain depends on your interaction with our websites and any services you might order.  Basically there are 2 ways we obtain information about You.  Either You provide the information to us or we automatically collect information.

Information you give us. We may collect data and information such as names, postal addresses, email addresses, telephone numbers and depending on payment methods for any services you provide bank account or credit card account information.

Information we automatically collect.  When you interact with Our websites we may maintain a partial or full record about some or all of the following types of information:

  • Your IP address or other technical information such as referring websites and the route you take through our varying web pages;
  • The date and time you touched down on any web page;
  • The searches you performed and the results you were offered;
  • Information about your device (PC, tablet or mobile phone) such as the MAC number, model type and any mobile network that you may have used.


What we might do with information

We are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others.

We will only use information and data for our internal purposes such as recording usage, preparing invoices, providing support for our goods and services, improving our web sites.

There are some circumstances where we might be obliged by law to share information with government bodies or regulatory authorities.  Examples of these circumstances are criminal investigations, anti-terrorist investigations and where a court make an order for information disclosure.  If compelled to disclose your information we will use reasonable endeavours to notify you in advance unless we are legally prohibited from making such advanced disclosure.

If for any reason you have sent your personal data (as defined by the Data Protection Act) to us you have the right to ask us for the scope of the information we process about you, the purpose and nature of the processing and any information on who we might have shared it with.  If we have any personal data you can request that it is updated, corrected or deleted (assuming that it is not required for authenticating your use of services in the future) at any time.  While we will attempt to accommodate any request we may not be able to do so for technical reasons, where it might compromise a legal process or the safety and security of another person.

As a company registered and operating in the United Kingdom we will not send any information or data outside of the European Economic Area.

Supplementation of Information

We do not share any information we receive from this website with any 3rd party sources for sales and marketing purposes.

Site and Service Updates

We may send the user site and service announcement updates.

Notification of Changes

If we decide to change our Privacy Policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it.  However, we will alert you that changes have been made by indicating at the top of the Privacy Policy the date upon which it was last updated.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Contact Us

If you have any questions or queries about this policy please contact us here.

This policy is published by OH Assist Limited is registered in England and Wales (Registration Number 09621658) and it’s registered office is at 2, Meadow Court, Hayland Street, SHEFFIELD S9 1BY.

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